Privacy Policy

Last updated: August 2026

OurShift ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our marketing website (`home.ourshift.au`) or use our main web application (`ourshift.au`) (collectively, the "Platform"). This policy aligns with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. Information We Collect

We collect information that you voluntarily provide to us and data collected automatically when you use the Platform, including:

• Account Information: Name, email address, and profile picture collected via third-party authentication providers when you register.
• User-Generated Content: Information related to your household structure, tasks, rewards, and completion activity, including photos submitted as proof of a completed task.
• Financial Information: Billing details collected directly by our secure third-party payment processors. We do not store full credit card numbers on our servers.
• Communication Data: Details provided when you contact us for support or join our waitlist.
• Device & Notification Data: Push notification tokens used to deliver in-app and mobile alerts to your device.
• Technical & Usage Data: IP addresses, browser types, and interaction data collected to monitor and improve platform performance, including analytics identifiers.

2. How We Use Your Information

We use your personal information strictly to operate and improve the Platform, specifically to:

• Provide, manage, and maintain your household account.
• Process subscriptions, billing updates, and transactions securely.
• Communicate with you regarding updates, security alerts, and support requests.
• Analyze aggregated, non-identifying usage trends to enhance our services.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to data brokers or advertising networks. We only share information with trusted third-party service providers acting on our behalf to deliver the Platform's core functionality, such as:

• Cloud Infrastructure Providers: For secure data hosting, database management, and photo storage.
• Payment Processors: To handle secure billing and subscription management.
• Authentication & Bot-Protection Services: To securely log you into the Platform and protect it from automated abuse.
• Email Delivery Providers: To send transactional emails, such as waitlist confirmations and support responses.
• Analytics Providers: To help us understand aggregated, non-identifying usage trends.
• Push Notification Services: To deliver in-app and mobile alerts to your registered devices.

These providers are bound by strict data processing agreements to keep your information secure.

4. Data Hosting, Security, Overseas Disclosure & Cookies

Your core household data is hosted on cloud infrastructure that we configure to run primarily within Australian regions. We implement robust access controls, encryption, and strict database security rules to protect your personal information against unauthorised access, alteration, or loss.

Overseas Disclosure: Some of our trusted third-party service providers process or store information outside Australia, including in the United States and the European Union, as part of delivering authentication, bot-protection, analytics, and transactional email services. Where this occurs, we take reasonable steps to ensure these providers handle your information consistently with the Australian Privacy Principles, including through data processing agreements.

Cookies, Local Storage & Analytics: We use essential cookies and local storage mechanisms required for core platform functionality, such as maintaining your secure authentication session and preferences. We also use analytics cookies and identifiers to understand aggregated, non-identifying usage trends and improve the Platform.

Data Retention: We retain personal information only for as long as necessary to provide the Platform. Completed task records are automatically purged after 60 days, and in-app notifications after 5 days. Account and household data is retained until you request deletion or close your account, at which point it is removed within a reasonable period.

5. Children's Privacy

OurShift is designed for use by families, including children, as members of a household created and managed by an adult. A child's participation requires an invitation from the household's primary account holder, who is responsible for supervising the child's use of the Platform, including any tasks, photos, or other content associated with the child's profile. If you are a parent or guardian and believe your child has provided personal information beyond what is necessary for their participation in the household, please contact us at support@ourshift.au so we can assist with access, correction, or deletion.

6. Your Privacy Rights

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you.
• Request corrections to any inaccurate or incomplete data.
• Request the deletion of your account and associated personal information.

To exercise these rights or if you have any privacy-related questions, please contact us at support@ourshift.au.